Banking robots usher in a new round of evolution: understand entertainment and understand business

Before entering the text, a passerby had something to say: I am the finance of a hotel group in Suzhou. Our company's bank account was opened in the construction bank's business hall on Xinghai Street in Suzhou. Every month I have to run there a few times. In November 15th, a robot that could sing and dance came to the CCB hall. Everyone was watching it fresh around it. The robots were very lively and each time they took the initiative to chat with me. During that time, it was also fun to go to the bank to work. In the spring of 2016, everyone’s sense of freshness in the robots was reduced, and the number of onlookers was significantly lower. I was still thinking that the robot might have to be evacuated in a few days. Who knows that two months have passed and that it is still there, although not many people are watching, but the people who talk to it are always in an endless stream, and robots are always busy hosting customers. Does this little guy have any new skills? At the time, out of curiosity, I used to find it for a while. It still greeted me with great enthusiasm and learned that after I applied for withdrawals, I actually directly printed the numbers for me. At the peak of the bank, it also accompany me to chat. I knew that when I was going on vacation to play at Shanghai Disney, the robot had recommended me a CCB and Disney joint credit card, and it really helped me successfully apply! The little guy is no longer just used to look at the lively, like a bank staff, more and more capable.
Robots have become an important step in the smart transformation of China Construction Bank Smart transformation and development are becoming an important direction for the banking industry. Among many banks, having a unique forward-looking perspective and being always on the forefront of smart development is the first of its kind. The opening mentions China Construction Bank Suzhou Branch. In September 2015, the person in charge of Suzhou Construction Bank proposed an innovative idea - the introduction of robotic elements and the use of robots, a high-tech product, to assist banks in their intelligent transformation. With this idea in mind, Suzhou Construction Bank immediately made a deeper analysis and analysis of its own transformation direction, and based on demand, it analyzed the existing robotics companies in the market, and eventually selected Cobos as its partner. . In October of the same year, Cobos Public Service Robot Wangbao made a public appearance on the “Little Dragon Man” public event at CCB 2020's 10th Anniversary of CCB's listing. It left a wonderful picture for CCB's transformation and upgrading. "Dragonwold" appeared on CCB's tenth anniversary event and everything seemed to be a matter of course. On November 2, 2015, the first Cobos Bank robot formally went to work at the sales office of the Suzhou branch, followed by more than ten stations. Bank robots are also located at other branches and business outlets. So far, Suzhou Construction Bank has a total of 25 outlets that have "hired" Cobos Bank robots. Why did the China Construction Bank's olive branch throw Covos? It is worth pondering that in many of the robotics companies, what did Suzhou Construction do to give Kowals an olive branch? Since its establishment in 1998, Cobos has been working in the field of serving robots for nearly 19 years. After years of deep plowing, Cobos has achieved the second-best global share in the home market. At the same time, the profound accumulation of Cobos in the field of robot motion awareness underlying technology is also well known. The reputation has become the first reason why Coworth has attracted Suzhou Construction Bank. “Dragon” robots provide customers with interactive services. More importantly, Cobos is a company that focuses on robotic applications. Taking this bank robot as an example, the products are clearly understood from the top down in the design process. Professional robots in banking, and only such professional robots can truly take root in the industry applications, can contribute value to users, and survive in a long-term, benign manner. It is precisely because of such a correct product concept and a highly forward-looking pre-judgment of the industry that eventually made Coworth a unique choice for Suzhou Construction Bank. Joining hands, a total exploration of the bank's professional path of robots Since joining hands, cooperation and a win-win situation will come true! The strategic cooperation between Suzhou Construction Bank and Coworth was formally established. At the beginning of the cooperation between the two parties, a special project research team was set up to study each piece of information and data generated in the robot application. The project team gathered a number of R&D, technical and customer service personnel from Cobos and Suzhou Construction Bank. It laid an important foundation for the follow-up research on the application scenario and application value of bank robots. The project research team proposed that the robot is not only used for eyeballs, but it should have professional business functions. This requires giving the robot a real “identity”—the robot “lobby assistant” came into being. Then the robot is The application function in the banking scene is also gradually clear: from the basic welcome guests to assist the lobby assistant to guide customers for business processing, and then to active marketing. The project team has discovered through research on robot-customer interaction data that robots have an advantage over the imagination in the active marketing. Using intelligent technologies such as voice recognition and autonomous mobile, robots can tap people's preferences and needs in the process of communicating with customers, and actively introduce them to banks' hot-selling wealth management products, credit cards, and access to banks through mobile phone scan codes. The data shows that in April 2016, the robots achieved a marketing success rate of 22.3% for Suzhou Construction Bank, and in September of the same year, this marketing effect achieved a qualitative leap, reaching 33.7%. Cobos Bank Robot not only broke the marketing problem for Suzhou Construction Bank, but also made it clear that the robot's greatest value in banking applications.

The robot guides the customer to scan the code and download the APP. It is based on the down-to-earth research of the project team for the CCB to obtain the customer. After this, Cobos has had a good foundation and direction for cooperation with other bank customers, and has thus spawned a series of bank robots. The new application value, including the implementation of functions such as the robot banking APP and the paperless system construction of the bank, has enabled the application of robots to move away from pure entertainment to full professionalism. It can be said that the cooperation between Cobos and Suzhou Construction Bank has promoted the gradual maturity and improvement of the entire bank's robot industry. At the same time, it has also opened up a new chapter in the robot industry to systematically study the application scenarios and application values ​​of robots. The future of our work and life world will inevitably be created by people and robots working together. Robots will also be like people. There will be specializations in the surgery industry. Different positions will have different people and robots to stick to it. If you want to come earlier this day, Need more ideal home + doers such as Cobos and Suzhou Construction Bank.

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