Due to the less than 0.89 kWh of electricity saved during the entire 8000-hour life period, about 0.53 yuan, NVC, China's largest lighting brand company, announced the recall of energy-saving lamps. Any model specification was "YPZ220/5- Consumers of SFP RR E27 5W 220V 50Hz†5W energy-saving lamp products can go to NVC Lighting brand stores across the country for free return and exchange procedures.
Earlier, NVC lighting quality inspection technicians found that although the batch of products still meet the requirements of energy-saving certification, the consistency of the lamp in the manufacturing process was not well controlled and failed to meet the first-level energy efficiency requirements of the design. , is a batch problem. The recall involved a total of 824,000, involving more than 10 million yuan.
"NVC Lighting is a life-oriented enterprise. We apologize for the event. We try our best to make up for the loss of consumers. We hope that this energy-saving lamp recall will be used as an opportunity to clean up the energy-saving lamp market with industry colleagues. Wu Changjiang, chairman of NVC Lighting, said that the relevant functional departments and consumers are very welcome to supervise the quality of NVC lighting products.
“As the first domestic energy-saving lamp recall of well-known enterprises, NVC Lighting has set a precedent for the recall of energy-saving lamps by well-known enterprises, which reflects the strict requirements and responsible attitude of the company and safeguards the rights and interests of consumers.†Li Guangdou, a famous brand strategy expert, said that defective products should be brave enough to take responsibility. NVC Lighting has set an example for the lighting industry, and the recall will raise the quality management of the company to a new height.
It took more than 0.53 yuan to recall NVC Lighting. "As we all know, energy-saving lamps are to save electricity. Because our products have not met the national energy efficiency requirements, they will save 0.89 kWh during the entire 8000-hour life. 0.53 yuan (because the electricity costs vary from place to place, the average value is about 0.6 yuan 1 kWh). We will implement a recall of the batch of products." Earlier, NVC lighting quality inspection technicians found that although the batch of products still meets The specification of energy-saving certification, but because the consistency of the lamp in the manufacturing process is not well controlled, it fails to meet the first-level energy efficiency requirements of the design, which is a batch quality problem. Anyone who purchases a 5W energy-saving lamp with the model specification "YPZ220/5-SFP RR E27 5W 220V 50Hz" can go to NVC Lighting's brand stores all over the country for free return and exchange procedures. If you have doubts, you can call the dedicated service hotline directly.
On March 31 this year, the Beijing Consumers Association released the results of comparative tests on 53 energy-saving lamps. Nearly half of the energy-saving lamps did not meet the national standards. Among them, this time, the NVC 2 energy-saving lamps were sampled, one for the 5WI energy efficiency label and the other for the 5W II energy efficiency product. The inspection results show that the energy-saving lamp of 5W Class II energy efficiency meets the national technical requirements and is rated as “five-star productâ€. The energy-saving lamp of 5WI class energy efficiency only meets the class II energy efficiency standard due to the initial light effect problem. According to the national "GB 19044-2003 self-ballasted fluorescent lamp energy efficiency limit value and energy efficiency rating for general lighting", higher than the class II energy efficiency can obtain the national energy-saving certification, that is, recognized as energy-saving products.
NVC lighting quality inspection technicians said that this part of the products that did not meet the first-class energy efficiency flowed into the market, which revealed that the consistency of the lamps in the production process was not strictly controlled, which made some of our products in the initial light effect. It was not able to achieve full compliance. Even if the same equipment, process and materials are produced, the products are discrete in the production process, that is, the efficacy of each lamp is not exactly the same. These data are in a normal distribution, and we are quality managed. The requirement is to ensure that the minimum luminous efficacy is not lower than the tolerance range allowed by national standards, thus maintaining the relative consistency of the product.
After the incident, NVC Lighting first discussed the product recall program within the company and contacted Chairman Wu Changjiang who was on a business trip abroad. Chairman Wu Changjiang immediately expressed the need to implement the recall and maximize consumption. Reduce losses.
“In order to create a better consumer environment for the energy-saving lamp market, as an industry leader who is determined to build a global brand, we must shoulder this responsibility, set an example for the lighting industry, and be an experimenter to introduce a recall system to the Chinese energy-saving lighting market. Wu Changjiang said that in the production process, NVC Lighting will control and supervise the quality of raw materials, production processes and final products. The quality control is carried out through sampling inspection of the products. This problem has exposed us. There are defects in quality control, we have self-inspected the control of production quality, and will further improve and improve the quality management system.
Purification of energy-saving lamp market is the starting point of quality "China is the world's largest production base of energy-saving lamps. There are many manufacturers. Regular large enterprises are producing and small workshops are also producing. The product problems exposed in this spot check should indeed cause Pay attention to it.†Wu Changjiang said that in today's energy shortage, the world is advocating green, environmental protection, low carbon and sustainable development, energy-saving lamps to replace incandescent lamps is the most effective energy-saving emission reduction measures. An orderly market environment is driven by governments, businesses and customers. NVC is very supportive of the relevant departments and consumers for quality supervision and product spot checks, so that industry colleagues to clean the energy-saving lamp market.
Wu Changjiang said that as a leading lighting company in China, NVC has established a comprehensive and effective quality management system, obtained ISO 9001:2000 certification, has a dedicated laboratory and more than 600 professionals, adopting quality control higher than the national level. Standard quality control work. In the future, the company will strengthen the control and supervision of raw materials, production processes and final product quality, continuously sum up experience and optimize technology to improve product quality, and provide more high-quality new energy-saving lighting products to the market, and strive to win Consumers have higher recognition and trust, which sets a good example for the industry to promote the healthy and sustainable development of the entire industry.
In foreign countries, the company's products must be recalled if they have problems, otherwise the government will punish them, and this is also seen as a responsible performance of the company. However, in China, because everyone's perception of the recall is not mature, it always feels that a certain company has a problem, so it no longer trusts the enterprise. Unlike the car recalls and food recalls that have been commonplace in the past, the recall of NVC is still the world's first recall of energy-saving lamps.
In the eyes of Wu Changjiang, in the final analysis, the most worrying is the misunderstanding of consumers. “It takes time for consumers to understand. Therefore, in the process of recall, we must extend the recall time. Second, the information disclosure should be faster and deeper. After all, the Chinese market is bigger than any foreign market.†Wu Changjiang believes that The recall may have a certain impact on the company in the short term, but in the long run, the recall will help the company to establish a high degree of product quality awareness and establish a comprehensive quality system to win more trust from consumers.
Li Guangdou said that the recall of the Chinese market is more about cars and food, and the recall of energy-saving lamps is very rare. “There is a common understanding among consumers that once a product is recalled, it is as if the production company itself is producing inferior products. This kind of understanding is wrong. And this kind of understanding will make the company react to the implementation of the recall. Over time, Enterprises will avoid recalls as much as possible. Finally, even with a sound recall mechanism, it is impossible to avoid hidden trouble products in the market.†He also said that in developed countries, product recalls are the norm. However, due to the imperfection of China's product recall system, domestic brands are generally lacking awareness of recall. “It is a good thing for enterprises to take the initiative to recall, it is a kind of performance of enterprises to consumers, and it is a good way for enterprises to establish brand image. At the same time, we hope that China’s product recall system will be more sound, the recall awareness will be stronger, and the recall behavior will be more Big recognition."
Recalling to make NVC lighting grow faster "Is it more trustworthy than the companies that hide the problem, the company that dares to actively implement the recall?" Wu Changjiang said that this is not the first case of NVC lighting to recall the product. As early as 2000, when NVC was triumphant in the market, there had been things that cost money to buy lessons. At an exhibition in Foshan, Wu Changjiang met a lighting supplier. The other party claimed to be from Jiangsu and had the technology of a top-ranking university. The quality of the product was comparable to that of the international brand. Therefore, Wu Changjiang decided to find a supplier of this light source to do the matching. Unexpectedly, after the lamps were issued, there were customers who reported that it would be broken in less than two months.
Is the product recalled, or is it left with a leather bag? At this moment of life and death, Wu Changjiang, who regards quality as life, took the initiative to make a decision that shocked the company – recalling all the problem products. "The direct loss of the product was more than 2 million yuan. Some employees proposed to sell the NVC trademark and then sell it, but I vetoed it." The price of more than 2 million yuan, this is just the beginning of the NVC, it is tantamount to the big stone pressure top, this move makes NVC angry. However, it is undoubted that Wu Changjiang’s death and death are undoubtedly sensible. Although NVC lost more than 2 million yuan, it has caused dealers and consumers to “seek the eye†of NVC, and also exchanged for “NVC lightingâ€. This gold signboard.
Wu Changjiang said that NVC is a company that has experienced great winds and waves. We can withstand any test. When we encounter such a thing, we cannot completely regard it as a bad thing from the other side. For the NVC system, it will grow faster in the big winds and waves.
Professional explanation link:
The initial luminous efficacy, that is, the luminous efficacy of the product tested at 100 hours of ignition (ie, the luminous flux emitted per watt of power). Inrex's product packaging is marked with Class I energy efficiency. According to national standards, the Class I energy efficiency standard is 54 lm/W, and the actual test value of this batch is 51.3-54.3 lm/W. 52.8 lm/W, did not meet the national level I energy efficiency standards.
NVC lighting quality inspection technicians said that the product efficacy has dropped from 54 lm/W to about 52.8 lm/W. For 5W products, 6 lm of luminous flux has been lost. [Luminous flux is equal to the luminous efficiency multiplied by the power: (54 -52.8)*5=6 】, 5W rated luminous flux is 270 lm, now it is actually 264 lm, 6 lm of light is emitted per watt of power, and 0.89 kWh of electricity is saved during the entire 8000-hour lifetime. Combined with 0.53 yuan (because the electricity costs vary from place to place, the average value is about 0.6 yuan and 1 kWh).
NVC's energy-saving lamp products undergo strict inspection procedures during production and delivery: we control and supervise raw materials, such as phosphors, filaments, and electronic materials. In the production process, We also need to monitor many process parameters, such as the inflation pressure of the lamp and the coating quality of the electronic powder. The tube pressure and current of the lamp are also monitored. The final product quality control is carried out through strict sampling inspection of the product, including the detection of various parameters such as luminous flux, initial luminous efficacy, color rendering index, lamp power, safety performance, and energy efficiency rating.
Earlier, NVC lighting quality inspection technicians found that although the batch of products still meet the requirements of energy-saving certification, the consistency of the lamp in the manufacturing process was not well controlled and failed to meet the first-level energy efficiency requirements of the design. , is a batch problem. The recall involved a total of 824,000, involving more than 10 million yuan.
"NVC Lighting is a life-oriented enterprise. We apologize for the event. We try our best to make up for the loss of consumers. We hope that this energy-saving lamp recall will be used as an opportunity to clean up the energy-saving lamp market with industry colleagues. Wu Changjiang, chairman of NVC Lighting, said that the relevant functional departments and consumers are very welcome to supervise the quality of NVC lighting products.
“As the first domestic energy-saving lamp recall of well-known enterprises, NVC Lighting has set a precedent for the recall of energy-saving lamps by well-known enterprises, which reflects the strict requirements and responsible attitude of the company and safeguards the rights and interests of consumers.†Li Guangdou, a famous brand strategy expert, said that defective products should be brave enough to take responsibility. NVC Lighting has set an example for the lighting industry, and the recall will raise the quality management of the company to a new height.
It took more than 0.53 yuan to recall NVC Lighting. "As we all know, energy-saving lamps are to save electricity. Because our products have not met the national energy efficiency requirements, they will save 0.89 kWh during the entire 8000-hour life. 0.53 yuan (because the electricity costs vary from place to place, the average value is about 0.6 yuan 1 kWh). We will implement a recall of the batch of products." Earlier, NVC lighting quality inspection technicians found that although the batch of products still meets The specification of energy-saving certification, but because the consistency of the lamp in the manufacturing process is not well controlled, it fails to meet the first-level energy efficiency requirements of the design, which is a batch quality problem. Anyone who purchases a 5W energy-saving lamp with the model specification "YPZ220/5-SFP RR E27 5W 220V 50Hz" can go to NVC Lighting's brand stores all over the country for free return and exchange procedures. If you have doubts, you can call the dedicated service hotline directly.
On March 31 this year, the Beijing Consumers Association released the results of comparative tests on 53 energy-saving lamps. Nearly half of the energy-saving lamps did not meet the national standards. Among them, this time, the NVC 2 energy-saving lamps were sampled, one for the 5WI energy efficiency label and the other for the 5W II energy efficiency product. The inspection results show that the energy-saving lamp of 5W Class II energy efficiency meets the national technical requirements and is rated as “five-star productâ€. The energy-saving lamp of 5WI class energy efficiency only meets the class II energy efficiency standard due to the initial light effect problem. According to the national "GB 19044-2003 self-ballasted fluorescent lamp energy efficiency limit value and energy efficiency rating for general lighting", higher than the class II energy efficiency can obtain the national energy-saving certification, that is, recognized as energy-saving products.
NVC lighting quality inspection technicians said that this part of the products that did not meet the first-class energy efficiency flowed into the market, which revealed that the consistency of the lamps in the production process was not strictly controlled, which made some of our products in the initial light effect. It was not able to achieve full compliance. Even if the same equipment, process and materials are produced, the products are discrete in the production process, that is, the efficacy of each lamp is not exactly the same. These data are in a normal distribution, and we are quality managed. The requirement is to ensure that the minimum luminous efficacy is not lower than the tolerance range allowed by national standards, thus maintaining the relative consistency of the product.
After the incident, NVC Lighting first discussed the product recall program within the company and contacted Chairman Wu Changjiang who was on a business trip abroad. Chairman Wu Changjiang immediately expressed the need to implement the recall and maximize consumption. Reduce losses.
“In order to create a better consumer environment for the energy-saving lamp market, as an industry leader who is determined to build a global brand, we must shoulder this responsibility, set an example for the lighting industry, and be an experimenter to introduce a recall system to the Chinese energy-saving lighting market. Wu Changjiang said that in the production process, NVC Lighting will control and supervise the quality of raw materials, production processes and final products. The quality control is carried out through sampling inspection of the products. This problem has exposed us. There are defects in quality control, we have self-inspected the control of production quality, and will further improve and improve the quality management system.
Purification of energy-saving lamp market is the starting point of quality "China is the world's largest production base of energy-saving lamps. There are many manufacturers. Regular large enterprises are producing and small workshops are also producing. The product problems exposed in this spot check should indeed cause Pay attention to it.†Wu Changjiang said that in today's energy shortage, the world is advocating green, environmental protection, low carbon and sustainable development, energy-saving lamps to replace incandescent lamps is the most effective energy-saving emission reduction measures. An orderly market environment is driven by governments, businesses and customers. NVC is very supportive of the relevant departments and consumers for quality supervision and product spot checks, so that industry colleagues to clean the energy-saving lamp market.
Wu Changjiang said that as a leading lighting company in China, NVC has established a comprehensive and effective quality management system, obtained ISO 9001:2000 certification, has a dedicated laboratory and more than 600 professionals, adopting quality control higher than the national level. Standard quality control work. In the future, the company will strengthen the control and supervision of raw materials, production processes and final product quality, continuously sum up experience and optimize technology to improve product quality, and provide more high-quality new energy-saving lighting products to the market, and strive to win Consumers have higher recognition and trust, which sets a good example for the industry to promote the healthy and sustainable development of the entire industry.
In foreign countries, the company's products must be recalled if they have problems, otherwise the government will punish them, and this is also seen as a responsible performance of the company. However, in China, because everyone's perception of the recall is not mature, it always feels that a certain company has a problem, so it no longer trusts the enterprise. Unlike the car recalls and food recalls that have been commonplace in the past, the recall of NVC is still the world's first recall of energy-saving lamps.
In the eyes of Wu Changjiang, in the final analysis, the most worrying is the misunderstanding of consumers. “It takes time for consumers to understand. Therefore, in the process of recall, we must extend the recall time. Second, the information disclosure should be faster and deeper. After all, the Chinese market is bigger than any foreign market.†Wu Changjiang believes that The recall may have a certain impact on the company in the short term, but in the long run, the recall will help the company to establish a high degree of product quality awareness and establish a comprehensive quality system to win more trust from consumers.
Li Guangdou said that the recall of the Chinese market is more about cars and food, and the recall of energy-saving lamps is very rare. “There is a common understanding among consumers that once a product is recalled, it is as if the production company itself is producing inferior products. This kind of understanding is wrong. And this kind of understanding will make the company react to the implementation of the recall. Over time, Enterprises will avoid recalls as much as possible. Finally, even with a sound recall mechanism, it is impossible to avoid hidden trouble products in the market.†He also said that in developed countries, product recalls are the norm. However, due to the imperfection of China's product recall system, domestic brands are generally lacking awareness of recall. “It is a good thing for enterprises to take the initiative to recall, it is a kind of performance of enterprises to consumers, and it is a good way for enterprises to establish brand image. At the same time, we hope that China’s product recall system will be more sound, the recall awareness will be stronger, and the recall behavior will be more Big recognition."
Recalling to make NVC lighting grow faster "Is it more trustworthy than the companies that hide the problem, the company that dares to actively implement the recall?" Wu Changjiang said that this is not the first case of NVC lighting to recall the product. As early as 2000, when NVC was triumphant in the market, there had been things that cost money to buy lessons. At an exhibition in Foshan, Wu Changjiang met a lighting supplier. The other party claimed to be from Jiangsu and had the technology of a top-ranking university. The quality of the product was comparable to that of the international brand. Therefore, Wu Changjiang decided to find a supplier of this light source to do the matching. Unexpectedly, after the lamps were issued, there were customers who reported that it would be broken in less than two months.
Is the product recalled, or is it left with a leather bag? At this moment of life and death, Wu Changjiang, who regards quality as life, took the initiative to make a decision that shocked the company – recalling all the problem products. "The direct loss of the product was more than 2 million yuan. Some employees proposed to sell the NVC trademark and then sell it, but I vetoed it." The price of more than 2 million yuan, this is just the beginning of the NVC, it is tantamount to the big stone pressure top, this move makes NVC angry. However, it is undoubted that Wu Changjiang’s death and death are undoubtedly sensible. Although NVC lost more than 2 million yuan, it has caused dealers and consumers to “seek the eye†of NVC, and also exchanged for “NVC lightingâ€. This gold signboard.
Wu Changjiang said that NVC is a company that has experienced great winds and waves. We can withstand any test. When we encounter such a thing, we cannot completely regard it as a bad thing from the other side. For the NVC system, it will grow faster in the big winds and waves.
Professional explanation link:
The initial luminous efficacy, that is, the luminous efficacy of the product tested at 100 hours of ignition (ie, the luminous flux emitted per watt of power). Inrex's product packaging is marked with Class I energy efficiency. According to national standards, the Class I energy efficiency standard is 54 lm/W, and the actual test value of this batch is 51.3-54.3 lm/W. 52.8 lm/W, did not meet the national level I energy efficiency standards.
NVC lighting quality inspection technicians said that the product efficacy has dropped from 54 lm/W to about 52.8 lm/W. For 5W products, 6 lm of luminous flux has been lost. [Luminous flux is equal to the luminous efficiency multiplied by the power: (54 -52.8)*5=6 】, 5W rated luminous flux is 270 lm, now it is actually 264 lm, 6 lm of light is emitted per watt of power, and 0.89 kWh of electricity is saved during the entire 8000-hour lifetime. Combined with 0.53 yuan (because the electricity costs vary from place to place, the average value is about 0.6 yuan and 1 kWh).
NVC's energy-saving lamp products undergo strict inspection procedures during production and delivery: we control and supervise raw materials, such as phosphors, filaments, and electronic materials. In the production process, We also need to monitor many process parameters, such as the inflation pressure of the lamp and the coating quality of the electronic powder. The tube pressure and current of the lamp are also monitored. The final product quality control is carried out through strict sampling inspection of the product, including the detection of various parameters such as luminous flux, initial luminous efficacy, color rendering index, lamp power, safety performance, and energy efficiency rating.
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