Potential business opportunities for value-added services in the lighting industry "This crystal chandelier looks elegant and elegant, considering its complex structure and installed on the ceiling. Cleaning is very inconvenient..." Zhou Yi, a consumer of lamps in a crystal lamp market in Guzhen The reporter said that the seller did not provide related services and had to choose a lamp with a simple structure and easy to remove and wash.
Merchant: Washing lights is a value-added service
It is understood that the current lighting manufacturers in Guzhen generally do not provide the "washing lights" service. The person in charge of a few companies said that if consumers pay a certain fee, manufacturers will consider cleaning it.
Zhou Fengxia, deputy sales manager of Baodis, told reporters that if the lamps are not damaged during the warranty period, the company will provide free repair or replacement services, but the sanitary problems of the lamps are not included in the free service.
Many merchants say that it is impossible to provide “peer-to-peer†cleaning services for selling so many products every day. The main task of the company is product development, production and sales. If the customer has this need, the merchant will try to meet the requirements, but will charge the service reasonably, and the standard of the charge is determined by factors such as the structure, size and cleaning difficulty of the lighting.
Analysis: Washing the lamp requires a professional team
"Although the lighting industry has not seen the after-sales service of lighting cleaning at this stage, with the increasingly fierce market competition, the service system will gradually mature, and cleaning services will definitely come into being at an appropriate time." New Lianli Lighting Deputy General Manager Tang Yonghong said.
According to industry insiders, the construction of lamps is generally complicated, and the cleaning is relatively difficult. It is necessary to be familiar with the structure of the lamps and know how to disassemble and assemble them to be qualified for this work. If you let people who don't understand the lights to work, if the parts are damaged, the cost of re-equipment is not low, so to create a professional lighting cleaning team, this will bring new business opportunities.
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