At the time of submission, he discovered that this was actually his first worthwhile submission. And the field is also a TV that is not very familiar to them. If it weren’t for this TV’s post-sales process that it took so many twists and turns, it wouldn’t give me the motivation to write this current account.
Go straight to the topic:
In 2015, the newly-purchased second-hand housing was renovated, resulting in a lot of buying needs. At that time, it was worth buying and seeing the news of Lenovo 17TV. A long time ago, digging graves is as follows:
In the impression that millet TV was just launched soon, online TV is also a fresh concept. In contrast, the impression on this TV is good, in addition to no 3D glasses, screen size, configuration, 4K screen, 3D, basically all the features are complete, 1 year free of charge for quality problems after the new worry-free. More importantly, the price is really touching, 3999, cash back, and other activities. I remember that more than 2 years ago I bought a 42-inch 3D television with 5,499. So decided to choose it, wait a few days 618 when buying at Tmall flagship store. There are cashback activities in the order of payment. When buying, people travel in Luoyang and use the hotel WIFI. The ranking is very late. The final cashback is 300 yuan. Finally start the price of 3699. 55S9i, now this TV has been replaced by the new model.
The TV arrived within a few days. The house was renovated in July, but the newly-renovated house needs some ventilation, and it has not been moved. The TV has not been installed, and the packaging has been kept in the corner. Later, many times when talking about related topics with others, he said that he bought a TV cloud with good configuration but low price.
1
In March this year, there were plans to move, so an appointment was made to install the TV. Booking directly from Wechat, and soon after receiving the sales confirmation phone, arrange for engineers to install it. Because there is no network without a set-top box, and the installed TV is also a decoration, it is still too early to find your appointment, and you feel that you have bought too early. Of course, this is a digression.
Moved in place in May, the network 100M Unicom, TV wireless connection is normal, external network set-top box Haimei Di H7 three generations. There was no problem with the use process and the screen was satisfactory. There was not much light leakage. Bluetooth connection is normal. When the receiver is used to access the handle, multiple devices cannot be used at the same time. This means that even if three handles are connected, three persons cannot control the game at the same time. Only one character can be controlled. When an external hard disk played 3D movies, most of the files had no sound. At that time, they didn’t care. Because they hadn’t bought glasses yet, they were not in a hurry to use this feature, and they felt it was a big deal to use the Haimedi set-top box to watch it.
2
The children wanted to buy a set-top box, so I gave them three generations of Haimeidi H7. Another start-up Skyworth I71 second generation flagship version, installed after the discovery of the interface is too cumbersome and can not change the desktop, so the return for the open Bor H19 eight nuclear version. The configuration is similar, and after installation, it is found that if there is a vertical line in the middle of turning, playing, and changing the picture, it is very obvious that before Haimei Di did not have a similar situation, he retired the Boer set-top box and started the We30pro of Taijie. . 610 purchased from Jingdong flagship store, original price 499 to buy four free one. Hand in hand about 370. The news of the loss was not passed, it was obviously a low-cost good regular flagship store, because it was not self-operated, not even a reason not passed. It was a bit disappointing. Of course, this is not the point. 4 Tai Jie set-top boxes changed hands 2 sets, one for own use, 1 for friends. After installing and updating the system, it was found that the previous vertical bar also appeared. Very depressed, I began to think that maybe it was not a set-top box problem. The set-top box HDMI cable was plugged into the TV 2.0 interface, so I tested the interface of 1.4 and the vertical line was gone. This is suspected to be a problem with the TV interface, but it does not understand why Seamedy is OK with the 2.0 HDMI interface. Because there is a set-top box for the friend to leave at hand, so it also opened the packaging investigation test, there are vertical lines in the middle, then 1.4 interface is okay. So he began to contact Lenovo's customer service to troubleshoot television. If you remember correctly, the time at that time was 615, which is a few days before the time of receipt of goods last year.
1, for the first time
From the application test to the replacement of the TV and installation, about 6 days. The maintenance engineer did not delay the day at the agreed contact time, and then telephoned several times before setting a good time for on-site inspection. After the pick-up, he pointed out the problem of the set-top box and described the use of Haimeidi. However, the other three set-top boxes were all tested. Behind the two Tai Jie set-top box connected 1.4 interface is okay, ask him to help look at, the other said that this may be a hardware problem, asked me do not need to change machine, I hesitated, feel if it is a hardware problem, in the future if used HDMI There is a problem with the interface, and my heart is still worried about this hardware problem. So he agreed to change and the other party gave me a document. Tell pictures to be offered to Lynx after sale, and then wait on the line. The result waited for the day when the cat responded to me that the document was altered too badly and wrongly. It was necessary to issue a replacement inspection form. Also contact the 17TV after-sales phone to explain the situation, the engineer will soon call the day packing and open the inspection list. Tmall's sales process is to pull away the old ones before sending them to the new machine. (Actually, this TV is basically new, too.) As a result, the new TV arrived soon, and the flow was slightly different. When the new TV was sent, the old TV was taken away.
2 second change
The arrival of new aircraft, worried that there will be vertical lines, but also worried that the new TV is not as good as the first one. It turns out that the accuracy of Murphy's Law, the boot screen found a relatively large blue bad sectors. The engineer reluctantly said that if you do not contact Lynx, you may have to change one. After connecting, insert the set-top box to check the previous problem. There is still a vertical line in the middle. The engineer said that this may not be a TV problem, it may be a compatibility issue. Although not clear, but I can only think so. Tragedy, delaying their own time and use, was also a waste of Lenovo's resources. Although it was not a hardware issue that I identified, but I couldn’t say where the problem was, I still felt a bit guilty and regretted. Retired Tagewe we30pro, re-ordered the sea Meidi H7 three generations (connection 2.0 interface no vertical line, arrived after the discovery can not connect the wired network, consulting customer service toss for more than 2 hours, and ultimately can not use the cable, can only be used Wireless connection, the other party identified as a problem with the network module, replaced the set-top box)
3rd, third time
Another round of sealing, pulling the old machine to send a new machine. On June 23, a day-and-day telephone call was made to inform the Tianjin Davos Forum that during the period of the meeting, the urban area was restricted, and large shipments could not be delivered. Wait until after the 29th. However, my purchase invoice is June 23, 2015. So there is no other way to negotiate with the logistics, logistics said if the emergency can only be delivered after 10 pm. Agreed to this program. Then ask Tmall if there is a problem with the TV exchange, but the time for the invoice is changed or repaired. Tmall's customer service tells you that the time of replacement is deducted, and the hanging heart is down. To be honest, ordinary consumers, who do not want to change machines, are hoping to use only a few years for nothing. The 24th logistics notice sent TV in the evening. I quickly contacted 17 to sell and installed the 25th installation. On the 25th, the TV arrived at 3am. At 12 o'clock noon, many engineers installed the door, all the time nodes were docked, there was no waste, and no bad roads were found during installation. The engineer walked in front and the tragedy happened again. Quietly looking at this new machine, the light leakage was serious. (The actual situation is more serious than taking pictures)
4, the fourth change
Turn down the backlight, brightness and other parameters, afraid of hitting the leaked area behind the Internet to find a bunch of remedies, and all eggs. In addition to eating outside, once again contact Lynx customer service, it is estimated that Big Brother (or Big Sister) is also about to collapse, and sent me a large amount of standard replication of good news, what the general phenomenon, no effect, life worry-free photo exposure, etc. Wait. I didn't sleep or eat for this TV. I asked the other party if I didn't work properly, what kind of photos I needed, whether I turned the lights on or off, whether the screen brightness was standard or custom, or I could apply for post-sale testing. Finally, he asked if he could withdraw some money and quit the TV. Customer service sent me a phone call from Lenovo’s headquarters. Dial to explain the situation, the phone reply I am now on weekend duty, has a detailed record of the problem, the Commissioner will deal with me on Monday.
On Monday, I received a Lenovo phone call. The customer service manager checked and recorded the situation and asked what I would like to ask. I said that I only hope to deal with the problem of light leakage and reduce it to a reasonable range. It has already broken down. I can't deal with it again, but I'm afraid that there are still problems. If we still have problems after several changes, we will simply retreat. Too frustrating for both parties. The other party told me that there was a meeting on Tuesday and may not be able to communicate to me in time. I took the initiative to give my mobile number landline number and added WeChat to receive the TV picture. The report will be reflected to the technical department and will be handled as soon as possible. On Wednesday, he took the initiative to call and said that the technical department thinks that the leakage is serious. There are really no good ways to reduce it. I'm sorry that I haven't solved it for many times. I decided to replace the model for me, change one 55i, leak light and others. Quality control is in place.
Tired, just tired of being physically and mentally tired by describing this process again. However, I am still very happy that the other party took the initiative to deal with the timely solution. The relevant information was queried online. The configuration was basically the same and slightly improved. Recognized and accepted this program.
Omit the repeat process, the TV arrives and the installation is complete. Only the small area in the left corner is slightly leaky. The external hard disk 3D hard disk also has no audio track. No problems were found in other areas. Nearly perfect, this TV successfully ended the after-sale tour. Because of this set-top box and television, I have made up for the return and exchange since online shopping. Really grateful! (Retired 3 boxes, changed 2 boxes, changed 4 TVs)
17TV, the brand's independent online television network, is far less popular in the market than LeTV and Xiaomi. In general, it is similar to Skyworth Cool Open and Haier Modular Card positioning. The use of other TVs cannot be said. The 17TV is well-equipped, low-priced, and feature-rich. The squirrel remote control of the TV is very easy to use, greatly improving the operational efficiency. Personally think that the system's own sandwich theme desktop blew through the above-mentioned set-top box desktop. In the same price item, the most cost-effective one is not. The new 55i, quality control in place, is perfect, but now the latest batch of Tmall flagship stores are sold out. The main push new 55i2 because there is no 3D function, so no comparison. Internet TV drove down the price and threshold of TV completely. The only misunderstanding is to think about the problem of set-top boxes, causing problems such as configuration updates and other hardware. Individuals still think that TV is the best solution with a box. In addition, as a friendly reminder, 17TV's current free replacement service requires an extra purchase.
After-sales service relies on Lenovo Group and its service is superior to that of Amazon.
Of course, the quality of the product is still the top priority. The technical department has a long way to go. There is still a long way to go for quality improvement.
On the price side, nothing to say, domestic conscience.
This quality makes me a bit afraid to choose Lenovo. This kind of after-sales service made me afraid of no reason.
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