Supor cooker quality poor customer service phone unanswered

Ms. Li’s Supor cooker in Huaihua has already been “secondary house”. This time it was repaired for a month and it was not repaired. She was unable to post complaints on Rednet’s “consumer rights” channel. After the red net staff transferred the matter to the national customer service in Supor, the customer service call back provided a fixed telephone in the field. Ms. Li and the staff repeatedly answered the call.

Supor Cooker Warranty Period "Double Palace"

Ms. Li last year in an electrical appliance store in Hongjiang District, Huaihua City, “has been recommended by the Purchasing Purchasing Purchasing the most expensive Supor Cooker.” Less than half a year, the induction cooker failed, so she sent the cooker to the counter for repair. After repairing and retrieving, he used a lot of noise, "like a bomber, and often crashed." In desperation, half a month later, she returned the cooker for repairs. Ms. Li said: "This time, I repaired the moon and asked. On several occasions, I said that it was sent to the factory and it was not repaired. Now that they have provided an induction cooker for my temporary use, it seems that I don’t know when to fix it. For an induction cooker, I’ve been looking for sellers many times in the past few months. Running back and forth."

On January 15th, Ms. Li posted a message on Rednet’s “Consumer Rights Protection” channel, saying: “The two repairs have not been repaired yet and have seriously affected my normal life. I hope that the merchant can give a replacement or return.”

Customer Service: The phone provided is always unanswered

Yesterday morning, Red Network "consumer rights" channel staff transferred the matter to Supor customer service. Afterwards, Ms. Li received a call back from the customer service. She asked her to contact the electricity after she arrived at the counter, and said that the phone was answered from 9 am to 10 pm. However, more than four o'clock yesterday afternoon, she and the Supor counter sales staff repeatedly made the call, but no one answered.

The reporter dialed this number several times yesterday at 5:00 pm and this morning around 10:00. No one answered. The voice prompt after the call is connected with the national customer service 4008899717 phone, follow the prompts to select the small home appliances "1", play a burst of music, and then no one answered.

Hongjiang District Industry and Commerce Branch has been involved in the investigation

After the staff of the Hongjiang Branch of the Industrial and Commercial Bureau of Huaihua City viewed the complaint on the Rednet, they actively responded to the post and left contact information. The staff of the Consumer Rights Protection Channel informed Ms. Li of the contact information. Ms. Li said that the Hong Kong Industrial and Commercial Sub-bureau has contacted her and the matter is currently under negotiation.