Salesforce is a well-known CRM (customer relationship management) software service provider, providing a platform for customers to have all the experience of using the software in a more convenient way in the cloud without spending money or manpower to maintain the software, and data and records can be Saved on its platform, in other words, Salesforce can also be said to be a cloud service provider. Recently it announced the launch of its artificial intelligence platform project named Einstein, which the research team has combined with its numerous products including Sales Cloud, Service Cloud, and App Cloud.
This plan is more of an intelligent assistant as a platform user than a substitute for them. For example, in the sales cloud Einstein will use his own algorithm to figure out who you should contact. The market cloud will use image recognition technology to conduct image search on social networking sites, Commerce Cloud may provide consumers with personalized product rankings on shopping pages, and so on.
The advantage of Salesforce in the AI ​​space is that it has a lot of data, which is very important for the development and testing of AI. And it is also making full use of these data, including email lists, calendar events, tweets, and consumer data. This data should help Salesforce narrowen the gap between AI and Google and Facebook.
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